User assistance
SERVICIOS
User assistance
We count on two teams of experienced professionals positioned to accompany our clients in using our products.
Our executives process more than 300 inquiries per day, offering an immediate solution to over 80% of the incidents and managing the solution to the remaining inquiries when team work with other areas is required.
Our Customer Care service has structural differences with traditional call centers:
- Personalized service: Each client has a single account executive and they know their account executive’s full name, email address and cell phone number. The executive is in charge of receiving, managing and addressing all reported issues.
- Proactivity: Our team is not simply waiting for inquiries to arise to contact and interact with our clients. Each executive monitors the client’s status, anticipating their needs and preventing incidents.
- Extended hours: Up to 24×365.