Study Case

Founded in 1904, Helvética started out as a manufacturer of metallurgical elements for household and construction equipment. Seeing great potential in the transportation industry, this company got involved in the development of equipment and services for this sector.
By 1999, HELVETICA S.A. acquired the brand and exclusive commercialization rights of the whole line of HELVETICA trailers. In 2001, it was awarded the ISO 9001:2008 certification, affirming the company’s leadership and commitment to development and innovation.
Fulfilling customers’ expectations and contributing to the professional growth of its employees are some of HELVETICA S.A.’s goals.

Case Analysis
With a history of more than 100 years in the market, HELVETICA S.A. has significantly expanded the business and has successfully completed every project. To overcome the new challenges, the implementation of an ERP system seemed necessary. One of the company’s major requirements was to implement comprehensive business management software. The solution also had to keep pace with the company’s exponential growth.
The challenge was to find a locally developed technological solution and a single provider for the database, customer service, and the ASP infrastructure and development. NeuralSoft seemed to be the right choice. Moreover, HELVETICA S.A. wanted the Customer Care help desk to add transparency to consultations and assignments.
Solution / Implementation
During the first months of 2006, HELVETICA S.A. implemented the ASP method of NeuralSoft comprehensive system. The company’s commitment to the new proposal was clear: the executives and the project leaders worked together with the NeuralSoft team during the change management process.
HELVETICA S.A. carried out a rigorous measurement of the tasks in terms of time measurement units. The analysis of the criteria and work processes was critical for the definition of circuits. In addition, replacing processes contributed to greater optimization and also to the implementation of best practices.
NeuralSoft helped process the information by defining customized reports according to the requirements of the different departments. Implementing this tool had a positive impact on the planning, organization and scope of the results.
The company was also concerned about the security of the information. The NeuralSoft database is encrypted, which guarantees traceability and inviolability. The ASP method makes it possible to perform monitoring tasks, without the need of any back up, and virus detection and elimination devices.
Likewise, this automatic tool carries out the follow-up of various tasks making it easier to ensure that the goals are achieved in due time and manner. "There is even some “fanaticism” involved, because knowing that accessing the information and having the required data will help make the right decisions leads to constant monitoring activities. We can actually rely on automatically generated alarms and records. The executives and middle managers can focus on innovation and growth,” stated Diego Donato, Head of the CIT Systems Department.
Benefits
NeuralSoft allows the company to focus on managing various business units, have accurate information in real time and respond immediately. This new manner of performing managerial and administrative activities contributes to time optimization and to cost reductions. NeuralSoft helps HELVETICA S.A. forecast cash flows and plan precisely when and how much money to invest.
Another feature which the head of the CIT Systems Department underscored was the immediate availability of updates to respond to any tax requirements. In addition, certain tools such as the CRM help ensure customer loyalty and exceed customer expectations.
Thanks to the system and the information provided in the reports of one of the business units, in terms of its human resources, HELVETICA S.A. managed to reverse and prevent situations which delayed or hindered clerical circuits before the implementation. NueralSoft logistic management ensures availability of a minimum batch of parts and absolute control over scraps. Again, the availability of updated information helps make the right decisions.
Having the company’s data and reports integrated and centralized rather than scattered is prioritized by HELVETICA S.A.  Another outstanding feature? The services are registered, monitored, and followed up with customer satisfaction surveys. There is also a checks reader, a "luxury” which reduces the risks of errors and optimizes work processes.
Why NeuralSoft?
HELVETICA S.A. is ready to strengthen even more of its teamwork by organizing cascade trainings for the users of every sector to maximize NeuralSoft functionalities and benefits. This translates into teams which can manage their tasks dynamically and effectively.
HELVETICA S.A. has all the necessary resources to compare commercial/administrative and accounting activities. And there is the report customization, queries, spreadsheets, and cubes developed by the Systems Department and Neural soft’s consultants, which generate accurate, valuable information used by the management in their tactical and strategic decision making.
"The main reason for choosing NeuralSoft was scalability and its capability to keep pace with the company’s growth," explained Diego Donato,  who added “As Head of the Systems Department, the ASP solved all my problems.”